Refund Policy

You may request a full refund within three (3) calendar days of your purchase date, provided that work on your order has not yet been completed or delivered. The purchase date is the date and time your payment is processed.

Because our services are performed by our specialists and often begin shortly after purchase, refund eligibility depends on the status of your order at the time you request it:

• If we have not yet begun substantive work on your order, you are entitled to a full refund.
• If work is in progress but the result has not yet been delivered, we may issue a partial refund reflecting the work already performed, at our reasonable discretion.
• If the service has been completed or the result delivered — for example, your profile has been verified, a reinstatement appeal has been submitted on your behalf, or an optimization has been implemented — the service is considered rendered and is non-refundable, even if the request falls within the 3-day window.

Refund requests made more than three (3) calendar days after purchase are not eligible for a refund except where otherwise required by applicable law or expressly agreed to by Local Listings in writing.

Certain services require the client to take reasonable actions before Local Listings can complete the work. These actions may include, but are not limited to:

• Adding Local Listings or its representatives as a manager or owner of a Google Business Profile.
• Providing login, account, website, domain, or platform access when required.
• Providing requested documentation, identification, business information, photographs, videos, verification materials, or supporting evidence.
• Completing verification steps or responding to requests from Google.
• Reviewing or approving information necessary for us to continue the service.

The client is responsible for completing requested actions within a reasonable period of time.

Local Listings is not responsible for delays, missed timelines, or an inability to complete services when those delays are caused by the client's failure or refusal to provide required access, information, documentation, approvals, or cooperation.

A delay caused by the client does not constitute a failure by Local Listings to perform the purchased service and does not create or extend any refund eligibility period.

If Local Listings has begun work and is waiting on an action required from the client in order to continue or complete the service, the order will remain active and available for completion once the client fulfills the outstanding requirement.

Failure by the client to provide required cooperation does not entitle the client to a refund for work already performed or for services that Local Listings remains ready and able to complete once the required client action is taken.

Some outcomes — such as Google approving a verification or reinstating a suspended profile — are ultimately decided by Google and are not guaranteed.

Our fees pay for the professional work, guidance, preparation, implementation, and assistance we provide, not for a specific decision by Google.

A denial, delay, additional verification requirement, suspension, or other action by Google is not by itself grounds for a refund once our work has been performed, unless otherwise stated in writing at the time of purchase.

For recurring or subscription-based profile management services, you may cancel at any time. Cancellation stops future billing but does not refund fees already charged for the current billing period, as those cover services provided during that period.

To cancel, contact us at Support@locallistingsnj.com before your next billing date.

The following are non-refundable:

• Services that have been completed or delivered.
• Services for which the applicable three-day refund period has expired.
• Work already performed before a cancellation or refund request.
• Services delayed because the client has not provided required access, documentation, information, approvals, or cooperation.
• Any third-party costs, platform fees, or out-of-pocket expenses we incur on your behalf.
• Fees for the current billing period on recurring services.

To request a refund, email Support@locallistingsnj.com within the applicable 3-day window with:

• Your name and the business name on the order.
• Your order or receipt number, or the email address used to purchase.
• The reason for your refund request.

We will review your request and respond within three (3) business days.

Approved refunds are issued to your original payment method. Please allow five to ten (5–10) business days for the refunded amount to appear, depending on your bank or card issuer.

If you have a concern about a charge, please contact us first. We are committed to resolving issues quickly and fairly.

Filing a chargeback or payment dispute without first contacting us may delay resolution. This policy does not limit any rights you may have under applicable law or under your card issuer's or payment processor's own dispute procedures.

We may update this Refund Policy from time to time. Any changes take effect when posted to this page, and the effective date will be updated accordingly.

The policy in effect at the time of your purchase governs that purchase.

Local Listings LLC — Garfield, NJ
Email: Support@locallistingsnj.com
Phone: (912) 914-3884